Water Distribution

WD
CONTACT US

  1. Water Distribution

    Physical Address
    620 Hays St.
    Kerrville, TX 78028

    Phone: 830-258-1221
    Emergency Phone: 830-257-8181

  2. Henry Michel

    Henry.Michel@kerrvilletx.gov

Provides 24/7 construction support and maintenance for the City’s water and wastewater infrastructure. This department handles the emergency repair work of all broken water lines owned by the city. These repairs take high priority to ensure public safety, minimal water loss and service disruption to the customer.  

Responsibilities

  • More than 260 miles of distribution lines
  • Extend water and wastewater mains of various sizes
  • Install new manholes and valves
  • Maintain all the city’s existing water mains, fire hydrants, and valves
  • Install, maintain and repair of all fire hydrants within the City’s distribution system
  • Perform new installation taps into the city’s water and wastewater system
  • Provide assistance to other departments for flood control, traffic control and clean up after major storms

Department Accomplishments

In the last year, we:

  • Installed 800 ft. of water main to better serve our community
  • Completed an average of 240 line locates monthly within the 48-hour requirement and within the two-hour time frame for all emergency locates
  • Completed total of 3,709 work orders
  • Inspected and performed maintenance on 966 fire hydrants and 560 control valves throughout the City
  • Worked diligently with citizens to resolve water and wastewater issues

FY2025 Objectives

Key Priority Area: Water, Wastewater & Drainage:

  • Assist PARD with installing new water lines at the city park in an effort to provide a better quality of water to that facility.
  • Continue to work with IT to keep the GIS utility map updated and as accurate as possible.
  • Develop procedures to better serve the department during extreme weather occurrences.
  • Coordinate with the Streets division to inspect existing utilities before paving.
  • Track work orders and performance measures through Dude Solutions Program in efforts to improve our quality of production and performance.
  • Exercise valves and hydrants to insure water system is operating properly during peak demands.

Key Priority Area: Public Facilities & Services

  • Provide high quality service to all customers by   making all necessary notifications to the public as needed. Respond to service calls quickly and resolve issues with swift decision making.
  • Invest in training through state accredited programs to provide staff with the best safety, and in the field training possible.

“In the event of an after-hour water or wastewater emergency, please notify police dispatch at (830) 257-8181.”