Citizens gave Kerrville exceptional marks for public safety, quality of life, parks/recreation, education and enrichment and more in a statistically valid Citizen Survey.
How the Survey Works
The City of Kerrville hired the National Research Center to conduct a "National Citizen Survey" in the months of November and December 2016. 1,800 households were randomly selected to participate in the survey and each of those households received a copy of the survey by mail.
The National Research Center received a total of 513 responses to the mail survey which is a return rate of 29% with a 4% margin of error. The National Research Center expects a return rate of at least 25% and a margin of error less than 5% for a statistically valid sample. The City of Kerrville's results fall well within that range and can be considered a highly reliable sample of citizen satisfaction.
A Summary of Key Findings
84 percent rated Kerrville as an excellent or good place to live.
85 percent favorably rated the overall feeling of safety in Kerrville.
The City rated above the national benchmark as a place to retire. 83 percent rated Kerrville as an excellent or good place to retire.
More than 80 percent gave excellent or good ratings to the overall quality of life in Kerrville.
75 percent gave high marks to the quality of City Services and the overall customer service provided by Kerrville employees.
The major categories of municipal services with the highest levels of satisfaction were:
quality of police, fire and ambulance services at 95 percent;
quality of parks and recreation programs and facilities at 86 percent;
quality of the Kerrville Public Utility Board at 85 percent; and
fire prevention efforts at 84 percent at 84 percent.